SUPPORT
Products
and technology are only valuable when coupled with skilled people
and services to support and propel them forward. ORIENTAL MOTOR
U.S.A. CORP. has dedicated over 20 years to establishing a service
and support system to better serve customers. It is our goal to
provide the best product and customer service from the design phase,
through the sale and after the sale. Please call on your local ORIENTAL MOTOR
office or distributor to meet your motion control needs.
Common
Motor Applications
ORIENTAL MOTOR recommends the right product for your application.
Visit our new Applications Section
to find the right motor for your application. See the application
in action* and get ORIENTAL MOTOR's product recommendation for each
application.
*Macromedia Flash Player is required to view the animated application
images
click here to get Flash Player FREE. |
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USA Headquarters
Torrance, CA |
Operator
Manuals
Search for Product Operator Manuals using our new online search tool.
Search by Manual Number or Part Number to locate the correct Operator
Manual.
Part Number Cross
Reference
ORIENTAL MOTOR can help you cross reference part numbers from other
suppliers to ORIENTAL MOTOR part numbers. Please check the table
for the part number you need. If you don't find the part number, please
contact ORIENTAL MOTOR Technical Support for further assistance at 1-800-GO-VEXTA
(1-800-468-3982) or send an email to techsupport@orientalmotor.com.
800 Technical Support
One phone call provides access to ORIENTAL MOTOR, the original manufacturer
and the experts on the product. ORIENTAL MOTOR’s technical support team
is qualified to answer a wide variety of questions. Call toll free 1-800-GO-VEXTA
(1-800-468-3982) to speak with an ORIENTAL MOTOR associate or send an
email to techsupport@orientalmotor.com.
Motor
Sizing & Selection
ORIENTAL MOTOR supports you in finding the proper product for your
application. ORIENTAL MOTOR's Application Engineers and Technical Support
Staff are available to assist you in properly sizing and selecting your
motor based on your individual application. Simply call
1-800-GO-VEXTA (468-3982) or complete an online Product
Recommendation Request form and one of our knowledgeable staff will assist
you.
Motor
Sizing and Fan Sizing Procedures / Calculations
are also available online to assist you in properly sizing your application.
Repair Service
ORIENTAL MOTOR offers an electrical products repair service for all drivers,
controls and actuators (except mechanical parts). The repair service is
available for warranty items within 2 years from the date of purchase
and non-warranty items within 7 years from the date of purchase. All repaired
products receive an six month warranty for reparied parts and circuits
from the date of repair. For more information on ORIENTAL MOTOR's repair
service e-mail rma@orientalmotor.com
or call 1-800-GO-VEXTA (468-3982).
General Catalog
ORIENTAL MOTOR’s General Catalog designer’s guide provides specifications
and information on our wide product selection. This catalog is updated
every 1 – 2 year with new products. Order
a catalog online or download PDF
files.
Archived Catalogs
Look through PDFs of
previous General Catalogs for parts that have been discontinued. Catalog
Archives
Engineering &
Application Engineering
Associates are available to assist you when you have technical problems
or questions. Application engineers are available to visit your site if
needed. These engineers are also dedicated to continuous research and
development of new products and technologies.
Motor Fair
& Seminar
ORIENTAL MOTOR provides high quality, information sharing events to teach
customers more about motion control. Product displays, new products or
technologies, a variety of seminars, and one-on-one discussions with engineers
are available throughout the day. These events travel to a number of different
cities throughout North America.
Motion
Fair and Technical Seminars
In addition to our "Motor Fair & Seminar"
series, ORIENTAL MOTOR offers local "Motion Fair & Technical
Seminars". Targeted towards the needs of local industries, Motion
Fair included technical seminars, one-on-one engineering assistance and
product displays. Motion Fair is a technical training and information-sharing
event for customers and partners of ORIENTAL MOTOR. Motion Fairs are held
throughout the year at various location in the United States. For more
information on the next Motion Fair in your area register
for the FREE technical seminars and an ORIENTAL MOTOR representative will
contact you with the details.
Online Technical
Seminars
Short, technical seminars on a variety of topics are available online. You can
view these at your convenience using your web browser. ORIENTAL MOTOR
also offers free, personalized training at your location, our location,
or through a distributor. These seminars can be tailored according to
your needs.
Japanese Customer
Support Center
ORIENTAL MOTOR USA CORP. established the Japanese
Customer Support Center for Japanese-speaking customers. Our staff
is happy to respond in Japanese to any questions relating to our products.
We provide the same high quality customer service and variety of products
in the USA as we do in Japan.
Global Support
ORIENTAL MOTOR has sales offices, as well as manufacturing, assembly and
distribution facilities, worldwide to support your international needs.
Products are available with input voltages and safety standard certifications
to meet international requirements.
Research & Development
Research and development of new products is conducted at all product
plants in Japan, as well as in the United States. The main R&D center
in Japan conducts mid-term and long-term research into future products
and manufacturing technologies. With R&D on a global scale, ORIENTAL MOTOR gains different perspectives into market expansion and customer
requirements, resulting in the development of state-of-the-art technology
to meet a wide range of needs.
Third-Party
Online Resources:
ISA
- Connecting People and Ideas in Automation + Control
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